Frequently Asked Questions
Everything you need to know about your Therabody experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I return a product if I am not satisfied?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do your products come with a warranty?
Yes, all our devices come with a limited hardware warranty. The duration varies by product, typically ranging from 1 to 2 years, covering manufacturing defects.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm and digital wallets like Apple Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to make changes or cancellations. Please contact our support team as soon as possible for assistance.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.